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	<title>ShanaRay.com &#187; best buy</title>
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		<title>customer service, you are doing it right.</title>
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		<pubDate>Sun, 15 Jun 2008 22:11:41 +0000</pubDate>
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		<description><![CDATA[Everyone who is “online” knows all about what Tony Hsieh the CEO of Zappos is doing via Twitter to create a brand personality based on human interaction and honestly. Just today, I read a great article about Bill Taylor‘s visit to the Zappos headquarters in Las Vegas in which he describes what new employees have [...]]]></description>
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