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	<title>ShanaRay.com &#187; Blogging Relations</title>
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	<description>Food, Wine &#38; Social Media in Wine Country</description>
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		<title>customer service in the consumer review era.</title>
		<link>http://shanaray.com/customer-service-is-more-important-than-ever-before/</link>
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		<pubDate>Thu, 26 Feb 2009 20:59:37 +0000</pubDate>
		<dc:creator>Shana Ray</dc:creator>
				<category><![CDATA[Sonoma County]]></category>
		<category><![CDATA["customer service"]]></category>
		<category><![CDATA[Blogging Relations]]></category>
		<category><![CDATA[Online PR]]></category>
		<category><![CDATA[Online reviews]]></category>
		<category><![CDATA[online strategy]]></category>
		<category><![CDATA[Wine Country]]></category>
		<category><![CDATA[Yelp]]></category>

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		<description><![CDATA[Years ago, back when the terms blog and twitter were still unknown, if restaurants, retailers or wineries provided terrible customer service then the word only got around to the visitors immediate friends and family.  If it was a truly horrific act of bad customer service or product failure, then maybe the word would spread a [...]]]></description>
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