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	<title>ShanaRay.com &#187; online strategy</title>
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	<description>Food, Wine &#38; Social Media in Wine Country</description>
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		<title>freebies + social media = hot restaurant strategy.</title>
		<link>http://shanaray.com/freebies-social-media-hot-restaurant-strategy/</link>
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		<pubDate>Mon, 02 Mar 2009 16:27:08 +0000</pubDate>
		<dc:creator>Shana Ray</dc:creator>
				<category><![CDATA[Sonoma County]]></category>
		<category><![CDATA[Internet Marketing]]></category>
		<category><![CDATA[online strategy]]></category>
		<category><![CDATA[Restaurant]]></category>
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		<description><![CDATA[This article from Media Post News says it all: Earlier this month, Denny&#8217;s gave away more than 2 million Grand Slam Breakfasts in one day with the help of a Super Bowl commercial and online chatter. This week, Quiznos gave<span class="ellipsis">&#8230;</span> <a href="http://shanaray.com/freebies-social-media-hot-restaurant-strategy/"><div class="read-more">Read more &#8250;</div><!-- end of .read-more --></a>]]></description>
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		<title>customer service in the consumer review era.</title>
		<link>http://shanaray.com/customer-service-is-more-important-than-ever-before/</link>
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		<pubDate>Thu, 26 Feb 2009 20:59:37 +0000</pubDate>
		<dc:creator>Shana Ray</dc:creator>
				<category><![CDATA[Sonoma County]]></category>
		<category><![CDATA["customer service"]]></category>
		<category><![CDATA[Blogging Relations]]></category>
		<category><![CDATA[Online PR]]></category>
		<category><![CDATA[Online reviews]]></category>
		<category><![CDATA[online strategy]]></category>
		<category><![CDATA[Wine Country]]></category>
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		<description><![CDATA[Years ago, back when the terms blog and twitter were still unknown, if restaurants, retailers or wineries provided terrible customer service then the word only got around to the visitors immediate friends and family.  If it was a truly horrific<span class="ellipsis">&#8230;</span> <a href="http://shanaray.com/customer-service-is-more-important-than-ever-before/"><div class="read-more">Read more &#8250;</div><!-- end of .read-more --></a>]]></description>
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		<title>korbel&#8217;s lack of an online plan.</title>
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		<pubDate>Tue, 24 Feb 2009 16:32:51 +0000</pubDate>
		<dc:creator>Shana Ray</dc:creator>
				<category><![CDATA[Sonoma County]]></category>
		<category><![CDATA[Bad PR]]></category>
		<category><![CDATA[blogging]]></category>
		<category><![CDATA[Google Alerts]]></category>
		<category><![CDATA[Internet Marketing]]></category>
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		<category><![CDATA[Korbel]]></category>
		<category><![CDATA[online strategy]]></category>
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		<description><![CDATA[Just a day after reading about a friend&#8217;s lack of acknowledgment at Napa sparkling wine maker Domain Chandon, I was asked by a friend of mine to visit the Korbel tasting room to pick up some Zinfandel (yes, Korbel does<span class="ellipsis">&#8230;</span> <a href="http://shanaray.com/lack-of-an-online-plan/"><div class="read-more">Read more &#8250;</div><!-- end of .read-more --></a>]]></description>
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