Blog Archives

running a small business: you are doing it wrong.

I work from my laptop which means when not working from my kitchen table, I work out of various coffee shops around Sonoma County.  Mainly in Healdsburg and Santa Rosa, but I have been known to frequent a few in

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Posted in Food/Restaurant Blog, Sonoma County

customer service done right.

There has been a recent epidemic of blog postings that have been critical of the lack of customer service that a few wineries have provided, including two recent ones from me (here and here).  With the ever-expanding blog posts about

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Posted in Social Media Blog

freebies + social media = hot restaurant strategy.

This article from Media Post News says it all: Earlier this month, Denny’s gave away more than 2 million Grand Slam Breakfasts in one day with the help of a Super Bowl commercial and online chatter. This week, Quiznos gave

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Posted in Sonoma County