Blog Archives

running a small business: you are doing it wrong.

Posted on September 15, 2009 by Shana

I work from my laptop which means when not working from my kitchen table, I work out of various coffee shops around Sonoma County. Mainly in Healdsburg and Santa Rosa, but I have been known to frequent a few in…

customer service done right.

Posted on March 21, 2009 by Shana Ray

There has been a recent epidemic of blog postings that have been critical of the lack of customer service that a few wineries have provided, including two recent ones from me (here and here). With the ever-expanding blog posts about…

Blog Archives

running a small business: you are doing it wrong.

customer service done right.

freebies + social media = hot restaurant strategy.