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	<title>ShanaRay.com &#187; Restaurant</title>
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	<description>Food, Wine &#38; Social Media in Wine Country</description>
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		<title>running a small business: you are doing it wrong.</title>
		<link>http://shanaray.com/running-a-small-business-you-are-doing-it-wrong/</link>
		<comments>http://shanaray.com/running-a-small-business-you-are-doing-it-wrong/#comments</comments>
		<pubDate>Tue, 15 Sep 2009 03:30:36 +0000</pubDate>
		<dc:creator>Shana</dc:creator>
				<category><![CDATA[Food/Restaurant Blog]]></category>
		<category><![CDATA[Sonoma County]]></category>
		<category><![CDATA["customer service"]]></category>
		<category><![CDATA[advice]]></category>
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		<description><![CDATA[I work from my laptop which means when not working from my kitchen table, I work out of various coffee shops around Sonoma County.  Mainly in Healdsburg and Santa Rosa, but I have been known to frequent a few in Sonoma, Petaluma and Windsor. I would also like to add that I worked as a [...]]]></description>
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		<title>customer service done right.</title>
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		<pubDate>Sat, 21 Mar 2009 19:43:16 +0000</pubDate>
		<dc:creator>Shana Ray</dc:creator>
				<category><![CDATA[Social Media Blog]]></category>
		<category><![CDATA["Santa Rosa"]]></category>
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		<category><![CDATA[Jack and Tony's Whisky Bar]]></category>
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		<description><![CDATA[There has been a recent epidemic of blog postings that have been critical of the lack of customer service that a few wineries have provided, including two recent ones from me (here and here).  With the ever-expanding blog posts about everything from what people had for breakfast to the wine they drank before going to [...]]]></description>
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		<title>freebies + social media = hot restaurant strategy.</title>
		<link>http://shanaray.com/freebies-social-media-hot-restaurant-strategy/</link>
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		<pubDate>Mon, 02 Mar 2009 16:27:08 +0000</pubDate>
		<dc:creator>Shana Ray</dc:creator>
				<category><![CDATA[Sonoma County]]></category>
		<category><![CDATA[Internet Marketing]]></category>
		<category><![CDATA[online strategy]]></category>
		<category><![CDATA[Restaurant]]></category>
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		<description><![CDATA[This article from Media Post News says it all: Earlier this month, Denny&#8217;s gave away more than 2 million Grand Slam Breakfasts in one day with the help of a Super Bowl commercial and online chatter. This week, Quiznos gave away a million subs in three days after using only banner ads, Facebook and Twitter [...]]]></description>
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