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	<title>ShanaRay.com &#187; &#8220;Santa Rosa&#8221;</title>
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	<description>Food, Wine &#38; Social Media in Wine Country</description>
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		<title>life changes&#8230;</title>
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		<pubDate>Thu, 09 Feb 2012 17:55:37 +0000</pubDate>
		<dc:creator>Shana</dc:creator>
				<category><![CDATA[Latest News]]></category>
		<category><![CDATA["Santa Rosa"]]></category>
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		<description><![CDATA[I am making some really big changes in the next few months ~ A new home, a few new projects and a new people who motivate me more than I knew possible.  Will update soon. For now, this is a<span class="ellipsis">&#8230;</span> <a href="http://shanaray.com/life-changes/"><div class="read-more">Read more &#8250;</div><!-- end of .read-more --></a>]]></description>
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		<title>cupcakes.</title>
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		<pubDate>Thu, 04 Mar 2010 00:49:51 +0000</pubDate>
		<dc:creator>Shana</dc:creator>
				<category><![CDATA[Food/Restaurant Blog]]></category>
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		<description><![CDATA[February is over&#8230; The first Sonoma County Restaurant Week has passed and Sift Cupcakes &#38; dessert Bar  has opened just a block away from my office in downtown Santa Rosa.   The shortest month of the year had been one of my busiest<span class="ellipsis">&#8230;</span> <a href="http://shanaray.com/cupcakes/"><div class="read-more">Read more &#8250;</div><!-- end of .read-more --></a>]]></description>
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		<title>sonic.net&#8217;s twitter contest.</title>
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		<pubDate>Sun, 08 Nov 2009 00:09:40 +0000</pubDate>
		<dc:creator>Shana</dc:creator>
				<category><![CDATA[Latest News]]></category>
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		<description><![CDATA[I posted a few months back about how I won 10lbs of bacon exclusively because of Twitter.  Well, today my biggest prize that I have won on Twitter was installed – The internet! A few weeks back I received a<span class="ellipsis">&#8230;</span> <a href="http://shanaray.com/contests-on-twitter/"><div class="read-more">Read more &#8250;</div><!-- end of .read-more --></a>]]></description>
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		<title>social media classes in sonoma county.</title>
		<link>http://shanaray.com/social-media-classes-in-sonoma-county/</link>
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		<pubDate>Thu, 26 Mar 2009 22:07:55 +0000</pubDate>
		<dc:creator>Shana Ray</dc:creator>
				<category><![CDATA[Social Media Blog]]></category>
		<category><![CDATA["Santa Rosa"]]></category>
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		<category><![CDATA[social media class]]></category>
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		<category><![CDATA[Sonoma County Tourism Bureau]]></category>
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		<description><![CDATA[If someone asked me at the age of eight what I wanted to be when I grew up, I would have had one of three different responses: A lawyer, a teacher or the person who writes commercials.  The third dream<span class="ellipsis">&#8230;</span> <a href="http://shanaray.com/social-media-classes-in-sonoma-county/"><div class="read-more">Read more &#8250;</div><!-- end of .read-more --></a>]]></description>
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		<title>customer service done right.</title>
		<link>http://shanaray.com/customer-service-done-right/</link>
		<comments>http://shanaray.com/customer-service-done-right/#comments</comments>
		<pubDate>Sat, 21 Mar 2009 19:43:16 +0000</pubDate>
		<dc:creator>Shana Ray</dc:creator>
				<category><![CDATA[Social Media Blog]]></category>
		<category><![CDATA["Santa Rosa"]]></category>
		<category><![CDATA[Bovolo]]></category>
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		<category><![CDATA[Good Customer Service]]></category>
		<category><![CDATA[Healdsburg]]></category>
		<category><![CDATA[Jack and Tony's Whisky Bar]]></category>
		<category><![CDATA[Restaurant]]></category>
		<category><![CDATA[Sonoma County]]></category>

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		<description><![CDATA[There has been a recent epidemic of blog postings that have been critical of the lack of customer service that a few wineries have provided, including two recent ones from me (here and here).  With the ever-expanding blog posts about<span class="ellipsis">&#8230;</span> <a href="http://shanaray.com/customer-service-done-right/"><div class="read-more">Read more &#8250;</div><!-- end of .read-more --></a>]]></description>
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