Tag Archive | "Stuff About Sonoma County"
customer service done right.
There has been a recent epidemic of blog postings that have been critical of the lack of customer service that a few wineries have provided, including two recent ones from me (here and here). With the ever-expanding blog posts about everything from what people had for breakfast to the wine they drank before going to [...]
Continue reading...barrel tasting weekend two: passion for pinot.
Monday, March 16, 2009
Saturday March 14th was the big Barrel Tasting event for me. This time I was to be accompanied by my local Sonoma County group of friends, as well as some out of town wine blogging/twitter friends, including @Robbin_G, @Winebratsf, @BrixChick_Liza, @MmWine, and local friends @Oenophilus and @SonomaWineGuy. We made the stops in Dry Creek Valley at [...]
Continue reading...barrel tasting day one: new adventures and old favorites.
Monday, March 9, 2009
One of the biggest events in Sonoma County is the two weekend extravaganza (aka drunk fest) that is Northern California Wine Road’s Barrel Tasting Weekend around Healdsburg, Ca. The first two weekends in March provide visitors the chance to sample wines straight from barrel, pre-purchase the wine (called futures) before it is bottled and meet [...]
Continue reading...a new love of gardening.
Friday, March 6, 2009
Last week I stopped by the Love Farms Market in downtown Healdsburg to say hello to a friend who was helping to remodel the store. Love Farms is a local farm which grows certified organic fruits, veggies and sells seedlings for people to grow their own. They supply produce to some of Healdsburg’s biggest restaurants [...]
Continue reading...freebies + social media = hot restaurant strategy.
Monday, March 2, 2009
This article from Media Post News says it all: Earlier this month, Denny’s gave away more than 2 million Grand Slam Breakfasts in one day with the help of a Super Bowl commercial and online chatter. This week, Quiznos gave away a million subs in three days after using only banner ads, Facebook and Twitter presence and [...]
Continue reading...customer service in the consumer review era.
Thursday, February 26, 2009
Years ago, back when the terms blog and twitter were still unknown, if restaurants, retailers or wineries provided terrible customer service then the word only got around to the visitors immediate friends and family. If it was a truly horrific act of bad customer service or product failure, then maybe the word would spread a [...]
Continue reading...korbel’s lack of an online plan.
Tuesday, February 24, 2009
Just a day after reading about a friend’s lack of acknowledgment at Napa sparkling wine maker Domain Chandon, I was asked by a friend of mine to visit the Korbel tasting room to pick up some Zinfandel (yes, Korbel does make some wine). I tweeted about my experience, briefly saying that Korbel doesn’t get a lot of [...]
Continue reading...why you should hire a freelancer.
Friday, February 20, 2009
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I was just recently asked by a winemaker friend of mine if I have any marketing agency recommendations for him. After he told me he was looking for an agency to create a print ad, my first question to him was why he wanted an agency to do this for him when it would be [...]
Continue reading...social media can help sonoma county businesses through the downturn.
Thursday, February 19, 2009
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Yesterday two more stories were in the Press Democrat about Sonoma County businesses laying off people and cutting back on production. Agilent Technologies and one of my favorite food brands, Amy’s Kitchen, both have been hit hard by the recession. Both companies say they are cautiously optimistic about the future. This [...]
Continue reading...zinful zap events: the grand tasting.
Thursday, February 5, 2009
Saturday was the big ZAP event – The Grand Zinfandel Tasting! According to my favorite wine geek and partner in wine glass breaking, Ward of WineLog Blog aka DrXeno: “Over 275 wineries, 400 wines, countless other food and wine specialists and 10,000 attendees will be participating” Judging from what I saw from my bird’s eye view of [...]
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Saturday, March 21, 2009
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